Our call centers are supported by a well trained, career oriented, performance driven, multilingual staff of over 3000 agents fluent in English and Spanish, with 11 other languages on site. Our flagship center is strategically located in the Caribbean.

Our selective hiring practices combined with intensive on-going training and testing, real time reporting, monitoring and recording ensure Rococo clients and their customers a best in class experience.

We exceed the highest performance standards by continually delivering increased KPI's. “Rococo's proven operational strategies are designed to produce the highest honors from the organizations that are most recognized for measuring quality”. .

Our interlinked call centers PROVIDE TOTAL REDUNDANCY and allow us to handle calls volume spikes and respond to unforeseeable network problems with MAXIMUN UP TIME... Our seamless Call blending means that neither time nor money is ever lost waiting for calls. Our skill based routing ensures top results by directing incoming calls to our most qualified representatives first.

We have a long history of award winning, performance driven partnerships with Fortune 1000 Clients. We consistently exceed customer acquisition goals and our passion for success and commitment to training, quality assurance and personal excellence is aided by our technology. Our integrated call management system includes proprietary predictive dialers, state of the art interactive scripting systems and advanced data management and CRM software applications.

Our web developers combine the convenience and broad reach of the Internet with personal human assistance through our Integrated TeleServices and web marketing campaigns – live online customer support – online customer data collection to help ensure new and repeat sales – personal email responses by informed representatives.

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